Scribefire Pty Ltd is committed to delivering high-quality, accurate and reliable transcription services that consistently meet our customers’ requirements and applicable statutory, regulatory and contractual obligations.
We aim to be recognised for quality within the transcription industry and to continually improve the services we provide.
Our commitments
To achieve this, Scribefire is committed to:
- understanding the needs and expectations of our customers and other relevant interested parties, and aligning our Quality Management System with the strategic direction of the organisation;
- meeting applicable customer, statutory, regulatory and contractual requirements;
- establishing measurable quality objectives and clearly defining responsibility for achieving them;
- maintaining and continually improving our Quality Management System in accordance with ISO 9001:2015;
- monitoring customer feedback and using it to improve customer satisfaction and service delivery;
- maintaining high standards of transcription accuracy, completeness and presentation;
- selecting, engaging and monitoring suitably skilled employees and suppliers;
- providing appropriate training, guidance and resources to support consistent quality outcomes;
- evaluating and adopting appropriate technologies and process improvements where they enhance the quality, efficiency or reliability of our services;
- making continual improvement part of our day-to-day operations and decision-making;
- ensuring our policies, procedures and documented processes accurately reflect our operational practices; and
- continually reviewing and improving our processes across the full service lifecycle, from receipt of an order through production, quality assurance, delivery and post-delivery customer engagement.
Objectives, responsibility and review
Scribefire establishes and reviews quality objectives within the framework of its Quality Management System and Quality Manual.
Management is responsible for ensuring this Quality Policy is communicated, understood and applied throughout the organisation and by persons working on behalf of Scribefire, where relevant.
This Quality Policy is reviewed periodically to ensure it remains appropriate to Scribefire’s purpose, strategic direction and commitment to continual improvement, and is made available to interested parties and the public.